Refund policy

Return & Refund Policy

At TrendWatt, customer satisfaction is important to us. We strive to ensure that every order reaches you in perfect condition. If you encounter any issues with your purchase, please review our refund policy below.

1. Refund Eligibility

Refund requests are accepted only under the following circumstances:

  • You receive a damaged or defective product.

  • You receive the wrong item.

  • The product delivered is significantly different from the description shown on our website.

Refunds Will Not Be Applicable For:

  • Incorrect size selection by the customer (exchange may be available, subject to stock availability).

  • Products returned without original packaging, tags, labels, or accessories.

  • Used, washed, altered, or damaged products caused by the customer.

  • Sale, promotional, clearance, or discounted items.

  • Customized or personalized products.

2. How to Request a Refund

To initiate a refund request:

  1. Contact our support team within 7 days of delivery.

  2. Email us with:

    • Your Order Number

    • Reason for the refund request

    • Clear photos/videos of the product (for damaged, defective, or incorrect items)

  3. After verification and approval, we will guide you through the return process and arrange a pickup where applicable.

3. Refund Processing

  • Once the returned product is received and inspected, your refund will be approved.

  • Refunds are typically processed within 5–7 business days after successful inspection of the returned item.

  • Processing times may vary depending on your payment provider or bank.

4. Refund Method

Refunds will be issued through the original payment method whenever possible:

  • Prepaid Orders: Refunded to the original payment source (card, UPI, net banking, wallet, etc.).

  • Cash on Delivery (COD) Orders: Refunded via UPI or bank transfer after receiving the required account details from the customer.

5. Additional Information

  • Shipping and handling charges are non-refundable unless the return is due to an error on our part.

  • TrendWatt reserves the right to decline any refund request that does not meet the conditions outlined in this policy.

  • Products must be returned in their original condition with all tags, packaging, and accessories intact.

📞 Need Assistance?

Email: trendwatt@gmail.com
Phone / WhatsApp: +91 8983899214
Website: https://trendwatt.com

Customer Support Hours:
Monday to Saturday | 10:00 AM – 6:00 PM

@ TRENDWATT, 2026